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Technical Support

Reader Repairs

Before shipping a reader for repairs, please complete the appropriate RGA form. Note that there is a specific form for US and Canada returns. Be sure to save a copy of the form for your records. Email the completed form to Melissa De La Torre or fax it to 972-456-3969 Attn: Melissa De La Torre.  Upon receipt of the completed form, Allflex will contact you via e-mail or phone with an RGA# that should be visible on the outside of the shipping box.

USA RGA Form
Canada RGA Form


Reader Software

Register to download EID Tag Manager Software
EID Tag Manager User Manual


Configurator Software

RS250 Download 2.19 Configurator
RS320 Download the 2.21 Configurator
Panel Readers Download


Support Documentation


HyperTerminal
Bluetooth (coming soon)
Batteries (coming soon)
Chargers (coming soon)
User Manuals (coming soon)
Product Detail Sheets


Technical Support Contacts

 

Chuck Rogers
E-mail: crogers@allflexusa.com

Technical Services Manager manages the North American technical team and supports the implementation of EID systems in various types of livestock applications. His primary responsibilities include working with the Allflex commercial group on the development of EID reader and products, performing inspections, and setting quality assurance testing standards for EID reader products. He also leads the technical team in the development and growth of the technical department by providing the training and tools necessary to complete the assigned tasks. Rogers' training includes degrees in information technology systems and electronic engineering. He and his wife, Kameron, along with their two daughters, Bree & Ally, enjoy spending time together traveling and outdoor activities.

 

     
 

Jay Lewis
E-mail: jlewis@allflexusa.com

Technical Services Specialist provides technical support for Allflex's regional sales team and technical field team. He is responsible for handling help desk requests from customers and for creating and implementing processes and procedures to optimize the work flow into and out of the Technical Department. Lewis also assists with research and development projects as needed. He resides in Fort Worth and enjoys hunting, fishing and motor sports in his free time.

 

     
 

Simon Alfaro
E-mail: salfaro@allflexusa.com

EID Technical Specialist is responsible for installations of EID antenna systems in the field. In addition, Alfaro provides internal and external product support for customers and performs troubleshooting and/or repairs on existing EID systems. His background includes military service where he provided telecommunication and electronic ordnance support for Army aviation. Alfaro enjoys spending his time fishing with his four children and his wife, Martha.

 

     
 

Paul Forsythe
E-mail: pforsythe@allflexusa.com

EID Technical Specialist is responsible for installations of EID antenna systems in the field. In addition, Paul provides internal and external RFID support for customers and performs installations, troubleshooting and repairs on existing RFID systems. His background includes training in computer applications programming, programmer analyst and field RFID applications integration. In his spare time Paul enjoys spending time with his friends and family at his cottage north of Montreal.